Account Opening 

The Account Opening module is the secondary stage of the onboarding process. Once a customer has been registered in the system (KYC), this module is used to link them to specific institutional products—such as Savings, Susu, Loans, or Fixed Deposits. This action generates a unique, functional Account Number that governs how funds are deposited, withdrawn, or charged interest based on the product’s predefined financial rules.

PURPOSE

  • Link registered “Person” or “Entity” records to specific banking products.
  • Generate unique, branch-specific account numbers for transaction processing.
  • Inherit financial parameters (Min Balance, Monthly Charges, Withdrawal Limits) from the Product Setup module.
  • Enable specific administrative controls like “Account Blocking” or “Account Closure.”
  • Provide a centralized view of all active and pending products held by a single customer.

STEP-BY-STEP GUIDE

Step 1 — Accessing the Module

  1. Navigate to Customer Records and select Account Opening via the sidebar.
  2. The main dashboard features a search interface for locating registered customers who need new products.

Step 2 — Finding the Target Customer

  1. Search Type: Choose between searching by Account Number (Global ID) or by Field Mobilizer.
  2. Enter the name or number in the search bar.
  3. Locate the customer in the results table and click the Action (Recall) button.

Step 3 — Configuring the New Account

  1. Click the Open Account button to launch the configuration modal.
  1. Product Type: Select between Deposit (Savings/Current/Susu) or Loan.
  2. Account Type: Choose the specific product from the dropdown (e.g., “Regular Savings”).
  3. System Action: Once the Account Type is selected, the system will auto-populate the Min. Balance, Monthly Charges, and Withdrawals Per Month fields based on the institutional settings.

Step 4 — Setting Administrative Status

  • Block Account: Check this box if the account should be prevented from making withdrawals immediately (e.g., pending further verification).
  • Close A/C: Check this box for historical decommissioning of the specific product.

Step 5 — Saving & Authorization

  1. Click Save.
  2. System Action: The request is sent to the Unauthorised tab.
  3. A supervisor must review the request under the Account Opening Authorization page to activate the account number.

Step 6 — Reviewing Account History

  1. At the bottom of the modal, use the Authorised and Unauthorised tabs to see a list of all current and pending accounts linked to this customer.
  2. This allows officers to verify if a customer is attempting to open duplicate accounts of the same type.

KEY NOTES

  • Product Constraints: Most parameters (like interest rates or charges) are read-only and inherited from the Product Setup to ensure consistency across the institution.
  • Account Number Logic: The generated account number typically includes the Branch ID and Product Code to facilitate easy identification during reports.
  • Field Officer Link: The account is automatically linked to the “Field Officer” defined during the initial registration, ensuring commission accuracy for Susu/Mobilizer agents.