{"id":921,"date":"2026-04-13T11:37:09","date_gmt":"2026-04-13T11:37:09","guid":{"rendered":"https:\/\/www.sikasoftonline.net\/?p=921"},"modified":"2026-04-13T11:37:09","modified_gmt":"2026-04-13T11:37:09","slug":"customer-registration","status":"publish","type":"post","link":"https:\/\/www.sikasoftonline.net\/index.php\/2026\/04\/13\/customer-registration\/","title":{"rendered":"Customer Registration"},"content":{"rendered":"\n

The\u00a0Registration<\/strong>\u00a0module is the primary engine for onboarding new clients into the institution. Built as a high-fidelity “Wizard,” it guides officers through the comprehensive Know Your Customer (KYC) process for both\u00a0Individual<\/strong>\u00a0and\u00a0Corporate (Entity)<\/strong>\u00a0clients. The system enforces data integrity through a multi-step roadmap, capturing everything from biometric-linked personal details to anti-money laundering (AML) disclosures and signatory mandates.<\/p>\n\n\n\n\n\n\n\n

PURPOSE<\/h2>\n\n\n\n
    \n
  • Standardize the capture of customer biodata and corporate documentation.<\/li>\n\n\n\n
  • Implement a rigid KYC (Know Your Customer) framework to meet regulatory compliance.<\/li>\n\n\n\n
  • Facilitate “Wizard-based” data entry to ensure no critical section is skipped.<\/li>\n\n\n\n
  • Link customers to field agents (Mobile Bankers) for decentralized relationship management.<\/li>\n\n\n\n
  • Capture extended information through sub-registries (Next of Kin, Signatories, Shareholders).<\/li>\n\n\n\n
  • Provide a dual-state authorization flow where registrations must be verified by a supervisor before the account becomes active.<\/li>\n<\/ul>\n\n\n\n

    STEP-BY-STEP GUIDE<\/h2>\n\n\n\n

    Step 1 \u2014 Selecting Registration Type<\/strong><\/p>\n\n\n\n

      \n
    1. Navigate to\u00a0Customer Records <\/strong>on select customer Registration<\/strong>\u00a0via the sidebar.<\/li>\n\n\n\n
    2. A selection modal will appear. Choose between\u00a0Individual Customer<\/strong>,\u00a0Entity<\/strong>, or\u00a0Gender Classification<\/strong>.<\/li>\n<\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n
        \n
      1. Click\u00a0Proceed<\/strong>\u00a0to launch the specific wizard.<\/li>\n<\/ol>\n\n\n\n

        Step 2 \u2014 Individual Onboarding (The Wizard Roadmap)<\/strong> Follow the sequential steps on the left-hand roadmap:<\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n
          \n
        1. Personal Details:<\/strong>\u00a0Enter Name, DOB, Gender, and Nationality.\u00a0Note:<\/strong>\u00a0Identification details (e.g., Ghana Card) are mandatory.<\/li>\n\n\n\n
        2. Employment Details:<\/strong>\u00a0Capture the applicant’s occupation and employer information.<\/li>\n\n\n\n
        3. Contact Info:<\/strong>\u00a0Enter residential addresses, digital addresses (GPS), and phone numbers.<\/li>\n\n\n\n
        4. PEP Auth:<\/strong>\u00a0Document any “Politically Exposed Person” status for AML compliance.<\/li>\n\n\n\n
        5. Acct. Activity:<\/strong>\u00a0Define the expected monthly volume and source of funds.<\/li>\n<\/ol>\n\n\n\n

          <\/p>\n\n\n\n

          Step 3 \u2014 Entity (Corporate) Onboarding<\/strong><\/p>\n\n\n\n

          \"\"<\/figure>\n\n\n\n
            \n
          1. For businesses, the wizard shifts to capturing\u00a0Company Details<\/strong>\u00a0(Registration No., Date of Incorporation).<\/li>\n\n\n\n
          2. Use the\u00a0Details of Directors\/Executives<\/strong>\u00a0button in the “Registration Features” bar to add corporate officers.<\/li>\n\n\n\n
          3. Add\u00a0Shareholders Information<\/strong>\u00a0for beneficial ownership tracking.<\/li>\n<\/ol>\n\n\n\n

            Step 4 \u2014 Adding Extended Features<\/strong> Before saving, use the “Registration Features” pills at the top to add:<\/p>\n\n\n\n

            \"\"<\/figure>\n\n\n\n
              \n
            • Next of Kin:<\/strong>\u00a0Individual beneficiaries for the account.<\/li>\n\n\n\n
            • Signatory Accounts:<\/strong>\u00a0Define who can authorize transactions (especially for joint or corporate accounts).<\/li>\n\n\n\n
            • Internet Banking:<\/strong>\u00a0Setup digital access credentials.<\/li>\n<\/ul>\n\n\n\n

              Step 5 \u2014 Saving & Finalizing<\/strong><\/p>\n\n\n\n

                \n
              1. Once all steps are marked with a green checkmark in the roadmap, the\u00a0Save<\/strong>\u00a0button will become active.<\/li>\n\n\n\n
              2. Click\u00a0Post Registration<\/strong>.<\/li>\n\n\n\n
              3. System Action:<\/em>\u00a0The record is assigned a temporary status and sent to the\u00a0Registration Authorization<\/strong>\u00a0queue for supervisor review.<\/li>\n<\/ol>\n\n\n\n

                Step 6 \u2014 Managing Existing Records<\/strong><\/p>\n\n\n\n

                  \n
                1. Use the\u00a0Find Customer<\/strong>\u00a0button to search for existing registrations.<\/li>\n\n\n\n
                2. Recalled records can be edited or upgraded (e.g., adding a new Next of Kin) before final authorization.<\/li>\n<\/ol>\n\n\n\n
                  \"\"<\/figure>\n\n\n\n

                  KEY NOTES<\/h3>\n\n\n\n
                    \n
                  • Mandatory Fields:<\/strong>\u00a0Fields marked with a red highlight or in the first step of the wizard are usually mandatory. The system will prevent progression if they are empty.<\/li>\n\n\n\n
                  • Wizard Mode:<\/strong>\u00a0You cannot skip directly to “Step 5” from “Step 1”. You must navigate through the roadmap to ensure all disclosures are reviewed.<\/li>\n\n\n\n
                  • Dual Control:<\/strong>\u00a0Registrations performed by a frontline officer (Inputer) cannot be authorized by that same officer. They must be vetted by a supervisor via the\u00a0Registration Auth<\/strong>\u00a0page.<\/li>\n\n\n\n
                  • Branch Locking:<\/strong>\u00a0Customers are automatically linked to the branch of the officer performing the registration, but can be managed centrally if authorized.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                    The\u00a0Registration\u00a0module is the primary engine for onboarding new clients into the institution. Built as a high-fidelity “Wizard,” it guides officers through the comprehensive Know Your Customer (KYC) process for both\u00a0Individual\u00a0and\u00a0Corporate (Entity)\u00a0clients. The system enforces data integrity through a multi-step roadmap, capturing everything from biometric-linked personal details to anti-money laundering (AML) disclosures and signatory mandates.<\/p>\n","protected":false},"author":7,"featured_media":928,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49,50],"tags":[],"class_list":["post-921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-records","category-customer-registration"],"_links":{"self":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts\/921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/comments?post=921"}],"version-history":[{"count":1,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts\/921\/revisions"}],"predecessor-version":[{"id":929,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts\/921\/revisions\/929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/media\/928"}],"wp:attachment":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/media?parent=921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/categories?post=921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/tags?post=921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}