{"id":950,"date":"2026-04-13T13:53:37","date_gmt":"2026-04-13T13:53:37","guid":{"rendered":"https:\/\/www.sikasoftonline.net\/?p=950"},"modified":"2026-04-13T14:00:20","modified_gmt":"2026-04-13T14:00:20","slug":"restrict-customer-account","status":"publish","type":"post","link":"https:\/\/www.sikasoftonline.net\/index.php\/2026\/04\/13\/restrict-customer-account\/","title":{"rendered":"Restrict Customer Account"},"content":{"rendered":"\n<p id=\"user-content-description\">The\u00a0<strong>Restrict Customer Account<\/strong>\u00a0module is a high-security administrative tool used to place selective or total operational blocks on customer accounts. Whether due to legal orders (Garnishment), internal investigations (Fraud suspicion), or administrative requirements (KYC updates), this module allow supervisors to toggle specific transaction permissions. Restrictions can range from preventing a single withdrawal to a total &#8220;Post-No-Debit\/Post-No-Credit&#8221; (PND) freeze across all account activities.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\" id=\"user-content-purpose\">PURPOSE<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure institutional assets by freezing suspicious accounts.<\/li>\n\n\n\n<li>Enforce legal and regulatory mandates (e.g., Court orders).<\/li>\n\n\n\n<li>Prevent unauthorized withdrawals while still allowing deposits if needed.<\/li>\n\n\n\n<li>Maintain a strict audit trail of\u00a0<em>why<\/em>\u00a0an account was blocked and by\u00a0<em>whom<\/em>.<\/li>\n\n\n\n<li>Facilitate a formal &#8220;Unblocking&#8221; workflow with required administrative justification.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"user-content-step-by-step-guide\">STEP-BY-STEP GUIDE<\/h2>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Step 1 \u2014 Accessing the Module<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to\u00a0<strong>Customer Records and select  Restrict Customer<\/strong> <strong>Account <\/strong>\u00a0via the sidebar.<\/li>\n\n\n\n<li>The main screen shows a list of currently restricted customers and their restriction dates.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Step 2 \u2014 Selecting a Customer to Restrict<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the\u00a0<strong>Add Restriction<\/strong>\u00a0button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"171\" src=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-46-1024x171.png\" alt=\"\" class=\"wp-image-952\" srcset=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-46-1024x171.png 1024w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-46-300x50.png 300w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-46-768x128.png 768w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-46-1536x256.png 1536w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-46.png 1656w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click\u00a0<strong>Find Customer<\/strong>\u00a0in the modal footer.<\/li>\n\n\n\n<li>Search for the account name or number and click\u00a0<strong>Action<\/strong>\u00a0to load their details.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-47-1024x449.png\" alt=\"\" class=\"wp-image-953\" srcset=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-47-1024x449.png 1024w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-47-300x132.png 300w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-47-768x337.png 768w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/image-47.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Step 3 \u2014 Defining Restriction Parameters<\/strong>&nbsp;Once the customer is loaded, select the specific type of block from the checkboxes on the right:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Disallow All Activities on A\/C:<\/strong>\u00a0The most severe block; prevents any interaction with the account.<\/li>\n\n\n\n<li><strong>Disallow Cash Deposit:<\/strong>\u00a0Prevents the customer from adding funds.<\/li>\n\n\n\n<li><strong>Disallow Cash Withdrawal:<\/strong>\u00a0Prevents the customer from taking money out (useful for lien placements).<\/li>\n\n\n\n<li><strong>Disallow New Loan:<\/strong>\u00a0Prevents the credit department from processing any new loan applications for this client.<\/li>\n\n\n\n<li><strong>Disallow Debit and Credit:<\/strong>\u00a0A total freeze on both manual and automated transactions (PND).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/ttt-1024x449.png\" alt=\"\" class=\"wp-image-954\" srcset=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/ttt-1024x449.png 1024w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/ttt-300x132.png 300w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/ttt-768x337.png 768w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/ttt.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Step 4 \u2014 Documenting the Reason<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the\u00a0<strong>Reason for Restriction<\/strong>\u00a0box, enter a detailed explanation (e.g., &#8220;Pending KYC verification&#8221; or &#8220;Court Order Case #123&#8221;).<\/li>\n\n\n\n<li><strong>Note:<\/strong>\u00a0This field is mandatory for audit purposes.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Step 5 \u2014 Saving &amp; Blocking<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click\u00a0<strong>Save<\/strong>\u00a0to store the draft restriction.<\/li>\n\n\n\n<li>Click the\u00a0<strong>Block<\/strong>\u00a0button to activate the restriction in the pending queue.<\/li>\n\n\n\n<li><em>System Action:<\/em>\u00a0The account will now trigger a &#8220;Restricted&#8221; warning whenever a teller attempts to process a transaction for this customer.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Step 6 \u2014 Unblocking an Account<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To lift a restriction, select the customer from the main list.<\/li>\n\n\n\n<li>Enter the\u00a0<strong>Reason for Unblocking<\/strong>\u00a0in the provided text area.<\/li>\n\n\n\n<li>Click the\u00a0<strong>Unblock<\/strong>\u00a0button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/jjjfff-1024x449.png\" alt=\"\" class=\"wp-image-956\" srcset=\"https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/jjjfff-1024x449.png 1024w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/jjjfff-300x132.png 300w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/jjjfff-768x337.png 768w, https:\/\/www.sikasoftonline.net\/wp-content\/uploads\/2026\/04\/jjjfff.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><em>System Action:<\/em>\u00a0Like blocks, unblocking requires final verification on the\u00a0<strong>Restriction Authorization<\/strong>\u00a0page.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-content-key-notes\">KEY NOTES<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>High-Level Warning:<\/strong>\u00a0Tellers and field officers will see a bright warning popup if they attempt to transact on a restricted account. The system will physically prevent the &#8220;Save&#8221; action on deposit or withdrawal forms.<\/li>\n\n\n\n<li><strong>Multi-layered Security:<\/strong>\u00a0Placing a restriction is an &#8220;Input&#8221; action. The restriction only becomes legally active in the system&#8217;s ledger once it is approved by a secondary officer on the\u00a0<strong>Auth Restrict Customer<\/strong>\u00a0page.<\/li>\n\n\n\n<li><strong>Historical Audit:<\/strong>\u00a0Even after an account is unblocked, the history of previous restrictions remains in the database for compliance reporting.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The\u00a0Restrict Customer Account\u00a0module is a high-security administrative tool used to place selective or total operational blocks on customer accounts. Whether due to legal orders (Garnishment), internal investigations (Fraud suspicion), or administrative requirements (KYC updates), this module allow supervisors to toggle specific transaction permissions. Restrictions can range from preventing a single withdrawal to a total &#8220;Post-No-Debit\/Post-No-Credit&#8221; [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":959,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49,51],"tags":[],"class_list":["post-950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-records","category-restrict-customer-account"],"_links":{"self":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts\/950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/comments?post=950"}],"version-history":[{"count":2,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts\/950\/revisions"}],"predecessor-version":[{"id":960,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/posts\/950\/revisions\/960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/media\/959"}],"wp:attachment":[{"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/media?parent=950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/categories?post=950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sikasoftonline.net\/index.php\/wp-json\/wp\/v2\/tags?post=950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}